[Resolved]  Indigo Airlines — Airhostess Ms Renee THREW WATER ON FLYER, did not serve pre-booked food till landing

Address:

New Delhi, Delhi

I Dr. (Mrs) MINATI RATH was coming back from Mumbai to Delhi with my office colleagues by Indigo Airlines 6E 186 on 5thSeptember, 2014 (Departure at 5.35 PM). Fourteen of colleagues were traveling & five o[censored]s were in one row (Number 27). Mine was 27D and to my left and right were Dr. Abha Dhuriya (27C) and Dr. Chhaya Tiwari (27E) respectively. Two of your airhostesses (Rinee and Stephe)were very rude and arrogant not only by me but to several other co-passengers besides my colleagues. They were very slow in their job assigned to them i.e. serving food and beverages. When they reached us, one of my co-passengers in front, was upset with the delay and told the same to the two them. I also supported that it was already late and plane had started to descend. When they came to our row, I tried to hand over my boarding pass, as we had pre-booked corporate meals. Both of them ignored me and took boarding passes from four of my colleagues. Then two of my colleagues (Abha and Chhaya) tried separately to show my boarding pass to these two air hostesses, but in vain! Then they left me and proceeded to the last row and started serving food from there. When the co-passengers behind me also started raising their voice, they came to me reluctantly. Just offered me juice and disappeared. Then announcement was done for landing. Again after request by my colleague Chhaya (when then came to collect trash) that why they were not giving me cashew nut I had asked, one of them came and gave me nuts when plane was about to land. To my utter surprise, after this Rinee came with a full glass of water to me (I had not asked water!!!) and forced me to take. When I refused, she poured water on me and without even saying sorry handed me a tissue. I was very upset already and was looking at her name plate. To my disbelief, she laughed away and asked “noting down my name”? It was really shocking to see her behave like this. I am sure she must have done such things in the past and must be confident that no one would take action against her. When we got down the plane, my other office colleagues also complained against them. This kind of obnoxious behavior is NOT ACCEPTABLE in service sectors (that too private sectors, where managers take extra care to ensure quality of service)!! My mobile no. is [protected] Dr. Chhaya’s mobile no. is [protected] Dr Abha’s mobile no is [protected] If I do not see appropriate action against these two ladies of your airlines soon (I should be informed what action was taken), I WILL GO TO consumer court for necessary action! Regards Dr. Minati Rath, a harassed passenger.