[Resolved] Indigo Airlines — airline service and lethargic attitude of staff

[Resolved] Indigo Airlines — airline service and lethargic attitude of staff

D dilipsingh0212 from Nagaur, Rajasthan

Last night i was supposed to board fight from ahd to goa vide 6e 947. I had cleared security check in at airport. I was sitting in front of gate number 3 since 21:00 pm but flight got departed without any information or verbal announcement. I asked to mrs jenil (Manager at airport) about the incident but instead of listening me she started defending giving excuse that this is silent airport and that’s why it was my duty to stick with boarding gate and she has no responsibility for any verbal announcement although i was sitting in front of boarding gate. Sir this has incurred around 23000 loss to me since my family was also with me vide addition pnr zyrjhy and i have felt helpless with such lethargic attitude of indigo airline. Don’t you think when i was issued boarding pass i deserve atleast a call or verbal announcement knowing well that i am inside airport only. Was this information helpful? No (0) Yes (0)
Oct 23, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Sep 21, 2018 IndiGo Customer Care's response Hi Dilip, We regret the inconvenience caused. As per policy, boarding gate closes 25 mins prior to the scheduled departure time. Our staff has no reason to deny boarding to the passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Also, we do paging announcements before the closure of boarding gates Based on our records, you reported at 2300 hrs to our gates. Since our boarding gates were already closed, our staff was unable to accept you for the same flight. Further, our endeavour is to assist our valued passengers at all times, therefore with an intention to help the passengers to reach the destination, our airport team offered to accommodate on the next available flight subject to payment of applicable charges, which were accepted by the passengers. We sincerely hope that you will see this matter in the right spirit. Regards, IndiGo Team
2 Comments	Share
Submit Close

Related IndiGo reviews

View all 5608 IndiGo Reviews

Comments

Bhrigu Baro

This is Bhrigu Baro, i was travelling from Guwahati to Mumbai on 14th of sep, 2018, flight number 6E 831, seat number-20 F.The cabin crew named Shagun, the way she spoke with me it was really rude and unexpected and it was a quite unprofessional and casual attitude.

IndiGo Customer Care's response, Sep 21, 2018

Verified Support

Hi Bhrigu,

We are concerned to note your feedback about our cabin crew on-board flight 6E 831 and tried contacting you on the registered mobile, however, couldn't connect. Request you to share an alternate contact number along with a suitable to speak to you on this.

Regards,
IndiGo Team

Apubabai81

from Kolkata, West Bengal

GYBY7F my booking reference. Yesterday was travelling from MAA airport to CCU airport. Food served was rotten . I have taken pics . Complained to Sayantani, chief cabin crew. She was helpful.
My baggage trolley was manhandled and broken. Seriously you people should be more responsible.

IndiGo Customer Care's response, Sep 21, 2018

Verified Support

Hi,

We truly understand and regret the inconvenience caused. At IndiGo, we assure you that customer satisfaction is our top priority and we want the service at all levels to reflect that principle. Further, we are concerned to note your comments about our services and would like to assure you that your feedback has been already shared with the concerned department for further review and enhancement.

Regards,
IndiGo Team