Indigo Airlines — Airlines

Address:	Gurgaon, Haryana, 411030
Website:	IndiGo

Flight Departure of Bangalore to Pune was at 16.10 and because of heavy traffic (we were stuck for 2 hours) we reached the security check in at 15.35. However the baggage check in had closed and we were denied entry.
We requested for seats on the next flight by adjusting the air ticket of the currently missed flight. However, instead of offerring to help us by charging us minimum fares and making arrangements swiftly, they were asking for 11, 000/ per person and we were a group of 10 people.
Instead of deducting the previous amount and giving us tickets for next flight, they asked us to pay around double the amount of a one way ticket.
The reason for such exorbitant charge was they were considering our round trip charges. They should have understood we missed only one flight and not two.
When we asked for a complaint registration form they did not have any. The receptionist was not able to give any information and nobody was ready to assist.
This is criminal on part of Indigo to charge exorbitant rates to their own customers when the problem was a genuine one and we were ready to avail the same air service. Considering the large number of people they should have made arrangements for us at the rate of a one way fare.
I am not happy with this fare calculation and service that IndiGo has come up with.