[Resolved]  Indigo Airlines — airport service

Address:

Chennai, Tamil Nadu, 600044

My travel date was 01.12.17 through flight 6e652 by 5.00 a. M and i have done the web check in on 30.11.17 itself. On 01.12.17, i have reached airport by 4.00 a. M and finished my security check with 4.15 a. M and i was near to the boarding gate. The gate was suppose to close by 25 mins only and reached the gate by 4.35 a. M and the ground staff went and discussed with other ground and informed me that the gate was closed and please contact the ticket counter for the next flight, then i thought tickets were full and diverting me for next flight. After contacting the other ground staff i came out of the security gate and contacted ticket counter then the ticket counter staff told me that you have to pay rs.4500/- then i asked why? She said that you have missed the flight. I asked her i have reached before 25 mins and you have closed the gate earlier and asking me to pay then she told this our policy, due to my urgent meeting i cannot continue my argument then paid the rs.4500/- and traveled through next flight 6e 976 by 6.30 a. M. On this flight the passengers were allowed to board the flight until 5-10 mins before departure (I have proof for the time and flight details). The ticket was booked through corporate and i have put into this horrible condition i don't know the treatment of indigo for normal passengers. I have all the proofs regarding the airport arrival and passing the security check-in. Indigo has to repay my amount else i will highlight the same through social media and take legal action.