[Resolved]  Indigo Airlines — airport staffs of ticketing counter

Address:Mumbai City, Maharashtra

The airport staff has made the ticket of my infant with some other person instead of me and it caused so much problem. They sended me to the security staff for stamp on my ticket but the security officer said that we have no such stamp. Again i had gone to ticket counter and said that the security staff has no such stamps. Then after telling this she has made my infant ticket by seeing my aadhar card and took 1250 rs. After this she given me the ticket with several names on ticket and said that u had group of 20 25 people so this much names r there. When entered inside we r not getting the boarding pass as the infant name is written with some other person mr neema and the aadhar card is not matching with the infant parents because the infant is of mr. Tiwari. Then we had searched for mr neema and they gone on counter and told that the infant is of them then on last they had given the boarding pass. If mr. Neema will be not there then we will not receive boarding pass because of the mistake of the ticket counter staff and we r 7 passenger together means my complete family is there with me.
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Aug 6, 2021
Complaint marked as Resolved 
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Hi Aakansha,

We regret to hear about the experience and would like to know more on it. Please share the PNR number so we can investigate this matter.

Regards,
IndiGo Team

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