[Resolved]  Indigo Airlines — allotment of seat near emergency exit

Sir,
I have traveled on 21/3/2018 by flight no. 6e 407 from pune to bengaluru with seat no 13a & by flight no. 6e 902 from bengaluru to mangalore with seat no 13f, both seats were near emergency exit, however while coming back on 25/3/2018, even i was having boarding pass for flight no 6e 178 and 6 e 476, for mangalore to bengaluru and bengaluru to pune with seats near emergency exit, but at airport the seats were were changed with reason that the age is more than 60 years and that seat was allotted to a lady with same age for flight no 178.
Request to explain the exact rules for emergency exit seat allocation.
Patil v b
Was this information helpful?
No (0)
Yes (0)
May 11, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Mar 26, 2018
IndiGo Customer Care's response
Hi Vishwas,

We regret to hear about your experience. Please allow us some time while we look into this matter. We’ll get back to you at the earliest.

Regards,
IndiGo Team
Verified Support
Apr 05, 2018
IndiGo Customer Care's response
Hi Vishwas,

We understand your concern. Kindly share your contact number and a convenient time so we may speak to you on this. Further, please be rest assured that we try our best to assist our passengers in the best possible manner.

Regards,
IndiGo Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5608
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information