Oct 07, 2019
Updated by sarmapv Hi
I am Padmaja V Sarma. On I tried booking ticket for my sister thru net banking, an amount of Rs.3232/- got debited but recd a msg from Indigo as follows:
Dear IndiGo customer, we have not received amount of INR 3232.00 for the transaction ID e46cd2f6a[protected]. However we are holding a PNR TLKWGN at the sae price until[protected].20 AM IST. you may click here to make your payment. http://19f.in/5bhvq39331j. In case your account has been debited, the amount will be refunded within 5 working days. Please note that the refund timeframe varies across banks.
Subsequently I made another payment thru debit card and booked the ticket.
On follow up with the bank, I have recd email from them that the debit was successful at their end and I should take up the matter with the merchant, i.e. Indigo.
there are 3 different itinerary :
MD3JVY 13/08/19 04:29:39 with narration payment status approved
RE55NV 13/08/19 04:56:30 with narration needs payment
TLKWGN 13/08/19 04:50:43 with narration payment status approved
whereas the message recd from Indio stated that TLKWGN needs payment, which is contradictory.
I request you to please look into the matter and update.
my mail id: [protected]@yahoo.com
Oct 19, 2019
Updated by sarmapv Thanks for prompt and sincere follow up on the complaint- Consumercomplaints.in and the team of Indigo Customer Care.
My complaint has been redressed and the refund received.
Padmaja Sarma
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