Indigo Airlines — Amount deducted not received ticket (two times happened in last couple of days)

Last day i booked cochin - kuwait round trip ticket and 36000 deducted from my bank. Ticket not received. So i confused and searched indigo website. They are saying that within 5-7 days money will be refunded. Ticket was urgent to me. So i tried next day. Again 36000 deducted ticket not received. So far 72000 is lost.

Second time when i tried i took screen recording for the proof. At this point email screenshot are attaching