[Resolved] Indigo Airlines — arrogant behaviour of indigo staff

shabanakhan

from Delhi, Delhi

Address:

New Delhi, Delhi, 110045

My boss is travelling with indigo airline from new delhi to goa, she is a business class passenger. I have a boarding pass, i just need to check in 2 bags, and at the counter i met kiran mittal, she is such a arrogant lady. She don't know how to help people how to talk with customer. Because she has so much experience in this company that's a reason she is showing attitude to me. Again and again telling every staff that dont allow her, let her wait for some time..
Disgusting behaviour.
Her name is kiran mittal manager at indigo staff. I met her in the afternoon shift date 18/12/2018, new delhi, domestic airport.

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Jan 20, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2018

IndiGo Customer Care's response Hi Shabana,

We're sorry to hear about the experience with us and are concerned to note your comments about our staff. We would like to inform you that feedback has been shared for necessary review and to counsel the staff member on the need for displaying a customer-friendly demeanour and responsible while assisting customers. We assure you that customer satisfaction is our top priority and we want the service at all customer points to reflect that principle.

Regards,
Team IndiGo