Indigo Airlines — Authorities Refusing to board 4 Passengers in the flight even though there is 35 mins window for departure

Address:	New Delhi, Delhi, 110001
Website:	www.goindigo.in

On Last Monday 16/01/2017, We were about to board a indigo flight (6E-6493)from Goa to Bangalore which is supposed to be departing at 16.35. Our PNR number is HYYQYM.

We four Passengers for the same flight with the only hand Luggages had got struck in Traffic, and we came to Goa (Dabolim) airport at 16.00 Time.

When we asked the Check in counter they asked the chief check in officer.

Usually we will be allowed in the domestic flights till the last 20 Minutes of scheduled departure time if we don't have luggages. That is my own experience in various Airlines including indigo.

One of my friend and passenger in this case on the same week end 13/01/2017. Travelled from Bangalore to Goa in the same indigo flight. He saw a person was allowed to board flight just 15 mins before the departure.

But here the behaviour of the airlines was different, we had a tough discussion

The Discussion is as follows,

Chief Check in officer: Sir, All the passengers names and everything has been given to Pilots and Flights are moved out of the deck to runway so we cant do any thing now. (This has happenedaround by 16.10 for 10 minutes we are discussing and requesting to ask the gate counter to allow we 4 passengers)

Me (passengers): Madam, "is it departing earlier than scheduled time?,

Chief Check in officer: Sir, Yes all the passengers are reported, so we are made it to depart.

Me (passengers): Madam, What about us ? we have a confirmed ticket why we were not informed/alerted about the early departure?

Chief Check in officer: Sir, It is kiddish that you are asking for alert messages for flight updates. Also the flight is already full and it is ready to depart.

Me (passengers): without us How can be the flight is full?, then we requested to call the Gate officer to check.

Chief Check in officer: Sir, there is nothing that we can do for that flight now because it is already on the run way (This was at 16.15 and the flight is about to depart by 16.35)

Me (passengers): I have an appointment with an eye doctor on 16/01/2017 by 20.00 hrs, so please do some thing.

Chief Check in officer: we can't do anything now sir, may you can check the next flight but you have to pay the difference amount for that flight.

Me (passengers): No, Please do some thing it is very urgent, that I should be there for this Appoinment, there are lot of times the flights get delayed due to various reasons, that times we adjust right, SO please do some thing to get the flight.

Chief Check in officer: No sir, It can't be done. and you are wasting your time and my time.

After this discussion when we saw the flight status shown as Departed by 16.25 hrs it self.

My Complaint are,
1. The Indigo airlines never informed us regarding the early departure to us.
2. They Sold our tickets to some one else (Note the conversation says the flight is already full without our 4 names)
3.They did not arrange a next flight for us, and they asked us to pay Rs 30000 to book the next flight that too is 00.50 Hrs.

Now what I want from this forum is that,
1.Please refund the amount we lost due to Indigo airlines fault that they did not informed us about the early departure.
2. Penalise this Indigo Airlines that they sold our tickets without our knowledge to some one else.
3. They did not had a courtesy to arrange a ticket in the next flight