[Resolved]  Indigo Airlines — awful service

Address:

Mumbai City, Maharashtra

It was a shameful and awful experience travelling by Indigo with 4 senior citizens of whom 3 needed wheel chairs, Ms. Saswati Das, Age 78 years (PNR No. CMGH4R), Ms. Anandi More, Age 69 Years (PNR No. GFJV5J), and Ms Sandhya Shah, Age 68 Years (PNR No. GBKM8V) on 9th June’19. We were travelling from Goa to Mumbai by 6E 6097. All the 3 wheel chairs were pre-booked so that the senior citizens are not at discomfort while travelling.

To our utter dismay, after landing at Mumbai airport, there was no attendant or wheel chair for service. It was the steep stairs which all three senior citizens had to climb down. In the hot sun, we were continuously asking the ground staff and the pilot for help, but no one had any answer. The lady pilot, however, got down from the other side of the flight, and avoided the scene completely and managed to sit in the car which was waiting for them. We were clueless and were constantly asking the ground staff to bring the wheel chairs. After 20 mins of struggle the wheel chairs came. This has caused immense mental turmoil, agony and physical pain to all the three passengers.

Indigo, r u not responsible for all these irresponsible behaviour?? Flight landed before time / some other spot is not the passengers’ look out. It is sheer negligence of the Indigo employees for which we demand compensation and apology.

Please treat this seriously and take necessary step immediately, else we will go to consumer court and spread the word through social media.

Anticipating an immediate reply.

Sharmila
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