[Resolved]  Indigo Airlines — bad experience and a consequent loss of more than 10k

Hi,
I have been using indigo air services for almost a decade but what happened today was very disheartening. I booked my ticket from bangalore to raipur for 2 september 2018 and return from raipur to bangalore for 3 september 2018 pnr number - zjkv9k.
As i stay in erode i took a night bus from erode to bangalore at reached bangalore airport at 6 am. I did checkin, gave my luggage to the counter and also have completed my security checking. Since i came by bus from erode to bangalore, i was feeling little sick i went to use rest room.in the meanwhile i got a call from your executive and he asked me to report within 1 mintue and it was around 7.20 at that time. I reached the counter by 7.21 but your executive didn't allow me enter. I begged like anything that it's very urgent i need to reach raipur as there was medical emergency but they didn't allowed me as i didn't arrive in 1 minute as asked by them.
I just want to ask 1 simple question that if it was possible on indigo's part to search for my luggage and bring back the luggage which was already loaded in the flight why it was not possible on indigo's part to allow me to board the flight and attend my medical emergency in raipur as that would have taken much lesser time than searching and bringing back the luggage from the flight.
As a valued customer of indigo from almost a decade, i request to take necessary action and do the needful.
I will wait for your reply till i take any further action.
Thanks
Jai prakash chandak