[Resolved] Indigo Airlines — Badminton racket

Karan Vasanji

Aug 28, 2022

Address:

Rajkot

I have 2 rachets and one is worth 50000 idr and both r very expensive, we were forced to send it as check in luggage and for a sports Person like a badminton player his/her racket is very precious and we aren’t allowed to take our rackets thinking we would hijack the best lane, this happened in Rajkot airport, this is very very disappointing.

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Oct 8, 2022

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2022

IndiGo Customer Care's response Dear Mr. Vasanji,

We can understand your concern and respect your consideration for the badminton racket.

It is never our intention to disappoint our passengers or to cause hassle in any way. However, please be informed that the Carriage of a badminton racket in a handbag is not allowed only due to security restrictions.

We sincerely hope for your understanding of this.

Regards
Team IndiGo