Indigo Airlines — Bag Damage

I am Surendra Kumar Mishra [protected]
Travelling date 27th May 2022
Sector: Bhubaneswar to Mumbai T2
PNR : EJMFQS

Please find the pictures of the bag which got badly damaged.
Already complained to ground staff who was not on duty at the belt and the number provided to me for registering my complaints: Mobile No. [protected]. Ground staffs were not available even for 2-3 hours I waited there to register the compliants.So no complaint receipt was provided to me.
The customer care at the said mobile no [protected] have already agreed to pay Rs 3000 but still not received the payment nor complaint no. Please find whatsapp snapshot with all communication.
My bank details already given to them as below:-
Account number- [protected]
IFSC- UTIB0000246
Surendra Kumar Mishra
Axis Bank, Hiranadani, Powai, Mumbai

I am a frequent flyer of Indigo, however my complaint not getting heard since 27th May 22. Request your help in resolving the issue

thank you.
best regards,
Surendra Mishra
[protected]