[Resolved] Indigo Airlines — bag not received | |||
Dear concern, Sub – a shocking thing just happened to me which was unexpected from indigo airlines . Ref - compaint file no blr6e14888 With the above subject and reference, i traveled from goa to bangalore on 26/10/2018 time 12..55am. But departed 2.15am. Boarding pass attached. While landing bangalore, i am not found bag. Immidatley i enquired indigo staff, but they are not found, they given acknowledgement of missing bag. And indigo staff promise me, bag will delivered on same day to my residence i. E on 26/10/2018 after that i sent mail week time mail conversation, i got call from indigo baggage team and said me they found and they handover to vendor, at any moment you will receive bag. Bangalore staff saying notable to trace the bag. They are put me into dilemma. Again i sent mail to customer care, they said false information, pls cooperate with us to trace your bag. That is the reason i waited long. To get my bag. One fine day i got call from customer care, saying that your bag lost. We will compensate kilo basis. That day pain full day for me the way she is reacted me. Later i sent mail to mr. Rahul bhatia, (Founder) waited week time no reply from sir. Now i am writing pain fully. They have to give full compensation, once i will receive bag i will refund entire amount. Here am attaching mail conversation. But indigo staff least bother about their passenger stuff. Bangalore staff are not picking my call. If am calling from my colegue number, they will pick. Mr. Siddarth said me he is gong to inform me about how to claim compensation, i waited long, to receive call. But no response from his or indigo staff. Was this information helpful? | |||
Dec 19, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Nov 12, 2018 IndiGo Customer Care's response Hi, We sincerely apologise for all the hassle and discomfort caused to you due to the loss of your checked baggage on arrival at Bengaluru airport. As checked, our customer relations team is in touch with you. We regret to inform you that we won’t be able to advise otherwise from what has been shared in the email. Regards, IndiGo Team | |||
3 Comments | |||
Comments
I have booked a flight dated 15 November 2018 with PNR number KBEUYV from New Delhi to Raipur they have reschedule my flight without asking me it is very troublesome for me to get a new flight with such a high price can you take into the matter seriously and new ticket for me.. Thank you
IndiGo Customer Care's response, Nov 14, 2018
Verified Support
Hi Dushyant,
We are sorry for the inconvenience caused by the rescheduling of our flight We always strive to keep our flights on schedule and cut down on the causes of delay. But, if an IndiGo flight is cancelled or delayed for more than 2 hours or rescheduled for 1 hour earlier, you may either re-book on another Indigo flight or cancel. The re-booking is done at no extra charge and the entire amount is refunded in the case of cancellation. As checked, you have cancelled your booking and the full refund has been processed from our end to the travel agency account used for making the reservation. Kindly contact the respective travel agency to claim the refund.
Regards,
IndiGo Team
We are sorry for the inconvenience caused by the rescheduling of our flight We always strive to keep our flights on schedule and cut down on the causes of delay. But, if an IndiGo flight is cancelled or delayed for more than 2 hours or rescheduled for 1 hour earlier, you may either re-book on another Indigo flight or cancel. The re-booking is done at no extra charge and the entire amount is refunded in the case of cancellation. As checked, you have cancelled your booking and the full refund has been processed from our end to the travel agency account used for making the reservation. Kindly contact the respective travel agency to claim the refund.
Regards,
IndiGo Team
I have cancelled my flight to Guwahati andy refund amount was 23000. Can you please tell me why the refund is not done yet?
IndiGo Customer Care's response, Nov 14, 2018
Verified Support
Hi Sudhendra,
We understand your plans can change and just so we have a cancellation policy to take care of it. Changes or cancellation can be done no later than 2 hours before the scheduled departure time of domestic flight. If you cancel the domestic flight, the charge will be INR 3, 000 or Airfare charges, whichever is lower (per person per sector) and the balance will be refunded to your account. However, please share your booking reference/ PNR number so we may check.
Regards,
IndiGo Team
We understand your plans can change and just so we have a cancellation policy to take care of it. Changes or cancellation can be done no later than 2 hours before the scheduled departure time of domestic flight. If you cancel the domestic flight, the charge will be INR 3, 000 or Airfare charges, whichever is lower (per person per sector) and the balance will be refunded to your account. However, please share your booking reference/ PNR number so we may check.
Regards,
IndiGo Team
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We are sorry to know that. Kindly confirm if the damage is reported to our staff at the arrival airport, also, share the travel detail so we may check this from our end.
Regards,
IndiGo Team