[Resolved]  Indigo Airlines — baggage

Address:

Balaji skyz, napania. Indore, Indore, Madhya Pradesh, 452010

I reached there they told me it's 4 kg extra, i just my debit card is missing and i requested them to take payment via some other mode (Except cash or debit card) they declined. Somehow i try to manage funds ten they said we need 5200. My parents came airport and give me money and they are not well from last few days but still indigo didn't agree with there mistake. Even after that they said we don't have 300 change so you have to wait again. I waited around 15 minutes then i said you can take the change.

It's strange, the executive clearly see that i am not well, my parents are not well, still he was stuck with the same thing. I told him i can transfer funds by any other mode but try to understand. It was my international flight and i am going for event so i can't take off my luggage. The executive was soo rude with no emotions. As i was not well so i was not able to discuss much with him but because of him today my parents safer allot. Might be it's his duty but he it's his mistake that again and again he was changing extra buggage amount and even other passengers agreed with me that you are right. But he was just fighting with me.

Please let me know what exactly i can do in this situation. I paid extra money for nothing and we suffer mentality allot with.

Regards,
Jaya gehani.
Flight indore to delhi
Date : 24 feb.
Time : 4.55 pm