Indigo Airlines — Baggage

My son was travelling from Ahmedabad to Indore from 11.00 am flight 3 rd dec . Attaching herein boarding pass for your reference … he was going to play a cricker match there … it’s been 5 years that he has been going for school matches n never it has been charged . This time they demanded 1500 as sporting equipment charges which was nevertheless paid ..but then cricket kit didn’t reach Indore … he has match at 4 pm n without his bat how will he play .., they are saying that bat will reach him by night from next flight from Ahmedabad to Indore …
It will be a sheer wastage of my sending him there without his cricket kit
Have been following with the staff n customer care to get it delievery by 4pm .. he has his gloves n everything there in kit
If kit can’t reach by 4
Provide me compensation for it
Hoping to hear from you soon