[Resolved] Indigo Airlines — baggage check-in issue | |||
I was available at check-in counter 30mins before departure in 6e 125 flight no. Dated 31 march 2018 but the counter person didn't allowed my baggage check-in. Even i had my boarding pass through web check-in. Counter person didn't accepted my baggage and i missed my flight because of this. This is the first time that even having my web check-in, my boarding was not done. Such a pathetic gesture.. : ( Was this information helpful? | |||
May 1, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 31, 2018 IndiGo Customer Care's response Hi Priya, We regret to hear about the experience. As per policy, check-in counters closes 45 mins prior to the scheduled departure time. In case of web checked-in passenger need to check-in their baggage before the closure of check-in counter. As checked, you have reported after the counter closure for the flight scheduled to depart at 06:40 hrs and your luggage was not checked-in, that was the only reason our staff couldn’t accept you for the same flight. We look forward towards your understanding in this regard. Regards, IndiGo Team | |||
1 Comment | |||
Comments
53%
Complaints
5608
Pending
14
Resolved
2885
View all 5608 IndiGo reviews & complaints
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
View all IndiGo contact information
Dear Ms. Gupta, Your IndiGo PNR is QYEH3C - 6E 125, 31Mar, AMD(T1)-CCU,[protected] hrs. To check flt status, click here http://I9f.in/7FbanX54v or download mobile app.
We understand you were unable to board flight 6E 125. As checked, you reported at 06:51 hours at our counter which is 24 minutes prior from departure time. Therefore, our staff denied boarding to you for flight. We request for your understanding in this regard.
Regards,
IndiGo Team