Indigo Airlines — Baggage confiscation

Dear Sir/Madam,

I am writing this email to bring to your notice the unfortunate experience that I had with your airline during my recent flight from Mumbai to Indore on 7/03/2023 at 6:20 AM *PNR NO. 6E-GV6TJH* I would like to lodge a formal complaint regarding the problems I faced during the journey.

Firstly, I would like to inform you that three of my luggage bags were severely damaged during the flight. Despite my repeated requests to the staff to take extra care of my belongings, they were mishandled and damaged. The staff only compensated me for one bag, which is not acceptable as all three bags were very expensive, and I suffered a significant loss due to the irresponsible behavior of your staff.

Secondly, we purchased liquor from the Mumbai airport, and as per the rules, each person is allowed to carry 5 liters of liquor. We were a group of four people and had purchased a total of 8 liters of liquor. However, the staff did not allow us to take it on board just because we had packed it together. This resulted in a loss of 3 liters of liquor, which is unacceptable.

Apart from this, the staff was very rude and uncooperative, and we had a very dissatisfactory experience. We did not receive the kind of customer service that we expected from your airline, and it caused us both mental and monetary loss.

Therefore, I would like to request you to look into this matter seriously and compensate me for the damage caused to my luggage bags and the loss of liquor.

I hope to receive a prompt response from your end regarding the same.

Thank you for your attention.

Ayushi jain