Indigo Airlines — Baggage Damage

Indigo Airlines — Baggage Damage

A Ajitesh7568 from Delhi, Delhi Feb 27, 2023 Mar 6, 2023 This thread was updated on Mar 6, 2023

Request to compensation of damaged bag. During today travelling from delhi to prayagraj flight no, 6E5612, PNR no. PQ46SZ. due to mishandling my baggage by indigo staff, received damaged bag at prayagraj airport. attached snaps for your reference. pls contact on my phone no. [protected]/[protected]. pls do needful and provide me a new bag or compensation for the same. +4 photos Was this information helpful? No (0) Yes (0)
IndiGo customer support has been notified about the posted complaint.
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IndiGo Customer Care

from Delhi, Delhi

Mar 6, 2023

Verified Support

Dear Sir,

We are concerned about your recent experience with us. However, please be informed all cases of mishandled baggage needs to be reported at the destination airport so we can further assist the passenger. Since, this was not reported hence we're not in the position to take this up further.

For more information, kindly refer to the link bit.ly/3tBzbFH Clause 11.6 "Collection and delivery of baggage". We look forward to your kind understanding.

Regards
Team IndiGo

Ajitesh7568's [Complaint's author] reply, Mar 9, 2023

as i explain over mail, facebook and tweeter also.
I just want to explain again that I have asked to representative on arrival airport about baggage damage claim they suggest me to drop a mail and tweet your problem.

I asked several time, to launch my complaint they simply Denay and brief me if you can want just to write your problem on simple white paper and give it to me. We can't give you any receiving as we are not authorized. You have to just follow up with mail or tweet.

And now I follow the same thing and received this type of revert 'can't provide compensation' it's question mark on procedures, customer satisfaction, and as well as indigo dignity as indigo has great reputation in market.
Now I feel, if coustomer/passanger not aware the right place or right procedure, indigo representative misguided me/them and prove them technically wrong intensnaly.

I again request you to its my first bad experience with indigo so pls provide my bag only as I have corporate tie-up with indigo so the travel voucher is not workable for me.
That's why I urge you to pls help me.

I believe/full faith in indigo, they can't do wrong with me.
Awaiting your positive action! Thanks in advance.

Regards,
Ajitesh Gaur
7568298386/ 7017991381