[Resolved]  Indigo Airlines — baggage damage - claim not given

Address:	501218
Website:	www.goindigo.in

Sub: notice with regard to damage of my rimova suitcase during my
Flight from kolkata to hyderabad by indigo airlines.

This is to bring to your notice that i had travelled by indigo flight 6e
725 on 27th jan 2018 from kolkata to hyderabad – pnr p8vs5v.
Unfortunately, on arrival at hyderabad i learned that my baggage was
Handled very badly by the airlines and they have broken 2 of the 4
Double wheels of my expensive rimova suitcase. After my complaints
At hyderabad airport office of indigo, i was promised by indigo office
That my suitcase would be repaired and restored to its original
Condition before damage, but unfortunately the repair done has not
Been satisfactory and the suitcase is more damaged after the repair
By damaging the remaining 2 wheels also and replacing all wheels with
Cheaper quality one.

To resolve this problem which has been delayed for more than 9
Months, i would appreciate it if could restore all the suitcase wheels
With original wheels or pay me 50% of the suitcase cost which is inr
48k in market today. Enclosed are copies of email exchanges with
Indigo hyderabad arrivals, boarding pass of my flight dated
27.01.2018, property irregularity report provided at airport,
Whatsapp communication record with indigo officials in this matter
And pictures of my damaged suitcase.

T & r
Alok pugalia