[Resolved] Indigo Airlines — baggage damage compensation | |||
Sir, My trolly suitcase was damaged beyond repair. I lodged a complaint in this regard at mumbai airport indigo's baggage service desk. But later on i came to know that i will not be compensated for this as it has been categorized as minor damage. Pl look into the matter and sort it out to avoid any further action. Pnr - di3w9n Varanasi to mumbai Date : 09 january 2019. Was this information helpful? | |||
Feb 11, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 11, 2019 IndiGo Customer Care's response Hi Shyam, We're sorry to hear you had such an experience with us. Our endeavour has always been to deliver the bag at the destination in good condition. We are therefore concerned to note your comments about the baggage services. However, the damage reported by you comes under minor tear and wear, therefore, we are unable to initiate any compensation in this regard. Nevertheless, we have shared your feedback with the concerned airport team to ensure baggage delivery as per the standard practices. Regards, Team IndiGo | |||
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There is no prove that anonymous passenger holding PNR DI3W9N Varanasi to Mumbai on unknown flight on unknown day.
The claim for baggage damage has to be submitted within 7 days followoing the flight of air carrier,
if the passenger holds in his hands:
- e-ticket,
- boarding pass,
- bag tag.
The legal complaint has to demonstrate at minimums:
- the full name of the passenger / address / e-mail /
- the addressee - the particulars of the entity, who had not provided the promissed service according,
- explanation which exact event had happned with notification of place and date,
- explanation of the fault of the service provider, if possible,
- passenger request, which has to be expressed clearly in 1-2 sentances and in figures.
Nobody has a duty to look into / to reply on purely anonymous complaints, which do not produce the above .
I am not associated with the Indigo air carrier.
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@