[Resolved]  Indigo Airlines — baggage delay and lack of communication

We did not receive our luggage at delhi international airport on arriving from istanbul with indigo airlines on 8th september. We did not get any information from indigo in spite of repeatedly calling and mailing them.
We then contacted istanbul airport and turkish airlines to get information about our bags. They told us that our bags were at istanbul airport and were given new tag numbers with rushed delivery. Turkish airlines gave us the new tag numbers which we communicated with indigo. But indigo has been most unhelpful and uncommunicative. They have not responded and not done anything to retrieve our luggage.
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Oct 20, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Sep 14, 2019
Updated by Shachee Swadia
Indigo flight PNR - WN5HNH
Verified Support
Sep 17, 2019
IndiGo Customer Care's response
Hi Shachee,

We are sorry for the hassle. We've informed our customer relations team to get in touch with you on priority. Please be assured, our team will assist you in the best possible way.

Regards,
Team IndiGo
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