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[Resolved]  Indigo Airlines — baggage handling

Address:600010
Website:www.goindigo.in

On 19th nov 2018, indigo failed to bring my luggage all the way to raipur but instead misplaced it in hyderabad. I asked about delivery options but a staff with mobile number [protected] told me over the phone that there was no delivery option. On 22nd i went to collect the baggage at the airport paying from my pocket. He was very rude claiming that he told about delivery option which he clearly did not. I asked for a refund for my trip to the airport but he didn't even care. I regret choosing indigo and i will surely inform in my office not to book indigo anymore. I had great inconvenience for 5 days
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Dec 25, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2018
IndiGo Customer Care's response HI Jebakumar,

We do apologize for this inconvenience. As checked, our customer relations team must have contacted you and offered you a voucher in this regard.

Regards,
IndiGo Team
Complaint comments 
1 Comment

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Comments

Hi,
It’s been 20 days baggage missing and no response despite daily follow up.

ATTACHED FILE REFERENCE DETAILS FOR YOUR INFORMATION.

At least we expect some action with this email.

Contact mobile no.[protected]

Reply
IndiGo Customer Care's response, Nov 24, 2018
Verified Support
Hi,

We are sorry for the delay. We are gathering all the details regarding your case and shall respond to you soon.

Regards,
IndiGo Team
IndiGo Customer Care's response, Nov 30, 2018
Verified Support
Hi,

We had forwarded your case to our concerned department to work on your case. Appreciate your understanding.

Regards,
IndiGo Team

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