[Resolved]  Indigo Airlines — baggage handling

Address:

Pune, Maharashtra, 411002

Hello, i was traveling from muscat to mumbai on 3rd march. I was carrying a bicycle with me. Indigo airlines charged me 19 omr for handling charges. Form and cerial number[protected]. When i collected my bag i found it torn. The inside content was also broken, that includes handlebar of my bicycle which costs around 50 thousand rupees. The bag itself costs around 40 thousand rupees.in total i am in a loss of roughly 90 thousand rupees. When i reported this to the authorities at the airport, they kept me waiting there for 2 hours. Asma shaikh and joel dsouza both were very rude to me and both denied to show me their id cards. No action was taken instead they offered me a 1000 rupees voucher for my loss. I registered a complaint on call when i reached home. I got a call from airline after 2 weeks for confirmation of loss. They promised a call bsck within 24 hours and i haven't got a call yet. This is really unacceptable
1) i want a refund of handling charges.
2) i want full reimbursement for my loss
3) i want indigo to take strict action against asma shaikh and joel dsouza.