[Resolved]  Indigo Airlines — baggage lost

Address:

2-22-84/A Allwyn Colony, Kukatpally, Hyderabad, Andhra Pradesh, 500072

I was travelling from guwahati to hyderabad. When i reached hyderabad i could not find one of my luggage. I have complaint to the indigo staff available near the conveyor belt. They spent my 45 minutes to say that the luggage is missing and cant be trace now. I was coming to hyderabad to perform in a musical concert and my luggage includes a musical instrument without which i can't perform. The staff assured me that they need minimum 4 hours to trace it and will deliver to my home and noted down my address. I have the concert at 2pm. I have already informed them and they assured that the missing luggage will be delivered before 12pm next day. I was ok with that as my event was on 2pm.

I am calling them again and again, no one from indigo has call me yet. Till now (Its 2.20 pm now) they have not call me and not delivered the luggage.

Irresponsible behavior from indigo staff. They are not giving the importance of my issue. Everyone is giving an excuse like its a human error, we will let you know once we find it.. Etc. Etc.

How careless they can be? Even calling them many times they are not serious about the issue. They are behaving like it's a very light issue and can do nothing. Please let me know how to proceed with a legal action? I have all the call recording and the proof.