[Resolved]  Indigo Airlines — baggage lost on arrival at destination

Address:

Raipur, Chhattisgarh

I boarded Indigo flight 6E 384 on 10 Dec 2014 from Hyderabad to Raipur (subsequently to Delhi). On reaching the destination Raipur I did not receive my checked in baggage at Raipur. This was approx at 9.30h. On approaching the ground staff I was told that you can forget your baggage. Such lapses happen. In fact they laughed at me as if this is common practice. I have an important function to attend. All my belongings and valuables are in the booked luggage. I am in a desperate situation. I am appalled by the gross lackadaisical attitude and seriousness with which such a company is functioning. On repeated request and queries I was told that one unclaimed baggage (Grey VIP suitcase) is unclaimed in Delhi by the same flight, which is the destination. But they needed my luggage docket number to confirm, which I disclosed. There after they said they will confirm and let me know. But no one has bothered to call me back from 2pm onwards. Ishan I need my baggage to reach me at the earliest.