[Resolved]  Indigo Airlines — baggage mishandled in connecting flight 6e 441/438

This incident is of 1st march 2018 flight 6e 441/438 varanasi to bangalore via chennai wherein i had to change flight in chennai and my checked in baggage was also supposed to be transferred into the same flight 6e 438 from 6e 441 but it was not done and the checked in baggage was not transferred to the correct flight and hence to the final destination timely and the baggage management staff was not having any information and could not track the baggage. The bag was not put into the proper transit and was lost which caused a huge inconvenience to me and my infant baby with whom i was travelling all alone.
The bag was supposed to be transferred in chennai to another flight as i was travelling through connecting flight via chennai but when i reached my final destination which was bangalore, my baggage was missing and baggage services people could not locate the baggage and the relevant departments were not at all cooperating and then somehow they found that the baggage could not be put in the correct flight in chennai and hence it was put into the another flight from chennai to bangalore and after about 2 hours of inconvenience and mental tension and my lot of screamings and warnings they came into action and found my baggage which came to bangalore through another flight later on..
This whole incident caused a great inconvenience as i was travelling with my 5 months infant all alone and has made me realise to think thousand times before booking tickets with indigo especially when you are travelling with connecting flights as this shows that their baggage management service especially that operates for connecting flights is really pathetic and the baggage grievance redressal system is very poor and unmanaged. The respective departments are completely failing to cooperate with each other or inform each other under such circumstances so that customer does not face any inconvenience but they don't even bother about the worries and mental harassement a passenger faces when the baggage is missing and the airlines department is completely unable to track and even to connect with the relevant department and authorities.