[Resolved]  Indigo Airlines — Baggage Mishandling, Misinformation and refusal to refund

I had a flight from PAT-DeL-BLR flight departing PAT at 20th May, 2022 21:50, arriving BLR at 21st May, 2022 5:30(PNR No. ZIRQHL). I was supposed to change terminal at DEL (T1 to T3).

Owing to bad weather in DEL, the flight was redirected to VARANASI Airport and everything got delayed.
I was offered a rescheduled flight from DEL to BLR on 21st May, 2022 at 9:15 from T1. I enquired at airline counter & at boarding pass counter whether i will get my luggage. I was informed yes, also at the boarding pass counter i was informed my luggage was tagged wrong in nt boarding pass, which she promptly corrected.

I reached BLR on 21st May, 2022 at 12:00 and did not recieve my check in Baggage. I enquired at baggage services which informed me that my baggage will be loaded onto the next flight supposed to reach BLR at 15:00 and will be delivered to me. The staff was hostile but provided me with PIR and Duty Staff contact number.

I kept calling on that number with no response, called customer support who had no idea where my baggage was. I was eventually informed after hours of call, and harassment that it will be boarded at 21:00 flight from DEL-BLR and will get delivered only by 22nd May, 2022. I requested then to inform me that i will come and receive it at night. I received nothing.

I kept calling from 23:00 to 2:00 when i was finally informed that my baggage reached BLR at 23:00. The duty manager had the call waiting but refused to pick up my calls.

I received my baggage on 22nd May, 2022 at 12:30, 24 hours after i have arrived. I was stranded in a new city with no luggage. My plans got all cancelled and the airline even refused to entertain my ask of my money's return.

I have no option but to approach DGCA hoping to get some help, otherwise I will accept that customer is garbage for IndiGo and by that effect for DGCA.