Indigo Airlines — Baggage missing

Dear Ms. Menon,

Thank you for writing to IndiGo.

With reference to your complaint, we deeply regret to note the inconvenience caused to you due to the loss of your checked baggage.

Please confirm if this was reported to our customer service team at the arrival airport before leaving the airport premise? If yes, please share the complaint acknowledgment copy (PIR) and confirm the six characters' alpha-numeric PNR, we wish to check and assist you.

We truly value your association with us and we assure you the best of our services at all times.

Thanks and regards

Team IndiGo