[Resolved] Indigo Airlines — baggage not arrived and no information given to passengers...

[Resolved] Indigo Airlines — baggage not arrived and no information given to passengers...

K karan2328 from Kolkata, West Bengal

I came frm shj to lknw via flight no 6e1412 and i have a connecting flight to bangalore at 2:10 pm... No one is giving me an answer about the baggages.. They have just one belt operational in lucknow airport... What kind of service indigo is providing.. I am going to miss my flight to bangalore.. Who is going to take responsibily? All the baggages are coming on one belt.. Passenger are all stranded with kids in this heat. Lucknow airport condition is pathetic.. +1 photos Was this information helpful? No (0) Yes (0)
Jul 28, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jun 27, 2018 IndiGo Customer Care's response Hi Karan, We regret the inconvenience caused to you due to the late arrival of your checked baggage at Lucknow airport. Our endeavour has always been to provide a hassle-free experience to all our passengers. We would like to inform you that we have access to one baggage belt for international flights at Lucknow airport hence, the delay. However, we understand the passengers shouldn’t face inconvenience and we have cascaded your feedback with our airport teams for further review to minimize the delivery time. Regards, IndiGo Team
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