[Resolved]  Indigo Airlines — baggage not been dispatch from bangalore airport, wrong information given while boarding the flight by the ground stuff

Address:	Kamrup Metropolitan, Assam, 781125
Website:	Indigo

Hi this is breeze here. I have taken the flight from bangalore to guwahati yesteday. Flight 6e 186. When i completed my checking and was on the bus to the flight. U was advised by the ground stuff that as i had a power adapter inside my baggage they won't be able to send the bag in the same flight and they requested it will send in the next flight tat will arrive after 30 minutes. Infact it was not a power adapter it was a tattoo machine switch that only works when connected to the power. I m a tattoo artist and this has never happened before with any other flight that i have travelled so far in different airways. Secondly, once i reached guwahati airport i was advised that my luggage won't be send unless i give a written letter stating that i had a power supply. I followed as they said and mentioned my tattoo foot switch as adopter as they would be the name it is called as i technical words. And mentioned that my luggage will surely be delivered in the next flight that will leave the airport after 3.30pm on the 18th and i can collect my luggage in the evening around 7 from guwahti airport. So as promised i visited the airport sharp 7.00pm and they have not send my luggage and mentioned it was mission by the ground stuff in guwahati. They don not have any clue about the baggage. So i request what next and i was given customer care number for indigo to call i made my first call to the airport around 7.15 pm and was requested to provide pnr number that is : vilzha and they requested to wait for two hours and for sure it was advised that my luggage will be here in the morning on the next available flight. Taking their words from customer service team i took a hotel nearby to spend my night. So that u can collect my luggage and visit my friends marriage today 19th november. As promised i made a call in the morning to check if my luggage reached guwahati airport, my bad luck again, it has not reached guwahati airport. So i made a call again around 10 to check which flight it will be send as there have never been any call i have received from indigo customer service team. So waited for two hours and made a call around 11.45am to indigo and same information was updated that i will get a call from them and my luggage is in bangalore has not been sent yet. So i request to speak to a supervisor, i was connected to muneeb najir if i have spelt his name correctly from delhi customer care team. He promised now that within 2 hours i will get the update about which flight my luggage is coming to guwahati airport. I have also requested if foot switch which in technical word called power adopter is causing problem. Please request them to destroy it or keep it in bangalore airport so that i can collect it once i m returning on the 24th november.
Muneeb supervisor from indigo said that they will get the luggage on the flight as soon as possible and i will get the update by 2.00 pm. As i made the request at 12. 00 pm so waiting for the response and a call back this time. If i don't not get any update now i will be very disappointed and may have to take this issue further. As there has been lots if wrong information being shared by indigo stuff as if now and no one know what they r doing. Thank you.