Indigo Airlines — Baggage services of indigo airlines

Indigo Airlines — Baggage services of indigo airlines

S Sudhikumar V from Attingal, Kerala Jul 27, 2023 Jul 28, 2023 This thread was updated on Jul 28, 2023

I took a flight from kolkata to tvm via bombay on 23rd July (Flight no:6E5013 and 6E5114).We were three passengers and had three baggages .But the baggages were soaked in rain and damaged, even boxes iniside one was heavily shattered.Please consider my complaint and take immediate action and do the needful compensation. Was this information helpful? No (0) Yes (0)
IndiGo customer support has been notified about the posted complaint.
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IndiGo Customer Care

from Delhi, Delhi

Jul 28, 2023

Verified Support

Dear sir,

We certainly understand your disappointment. However, minor wear and tear may occur during the loading and offloading of the bag. You may visit http://ki.show/UrtsQa Clause 17.3 for detailed information on conditions of carriage.

Please be assured that we have noted your feedback and shared it with the relevant team for necessary review and action. We look forward to your kind understanding. ~Team IndiGo