Indigo Airlines — Behaviour of crew

I don't think so there is any rule in indigo where passenger have to wait for your staff for 1 hr because they are not ready. I don't think such type of behavior form any servicing company is acceptable. May I know will u wait fr any passenger who comes late?? I think having such type of lazy behaviour spoiled my mood n i will make sure not to choose indigo ever as i don't think u will take any action and passenger will be benefited