[Resolved]  Indigo Airlines — behaviour of staff and medical problem

I started travel by 6E 215 from Mumbai when I felt terrible itching sensation in my throat so I pushed call button but none turned up till 13 minutes . During this time I saw Ms —- from the crew delivering water to many passengers even ignoring my button light .I pushed button again to which she came and I requested water while she went . When again she didn’t bring water I again called her to give me water after four minutes . It was total 17 minutes .
After that she suddenly came and took out my small plastic bag from the luggage and asked as to whose bag it was . To my polite affirmation she gave me my bag to keep between my two legs to which I protested and said that I had problem but she didn’t listen to it and said that my only bag was a hindrance in keeping other passangers’ Luggage . Whereas there were some apples in the luggage bag only . I had to keep it between my two legs but it was not as small as it could be accommodated .
After some time I called her to once again request her that I had a problem that is way I had boarded early to keep it in luggage box . To which she curtly replied “ Aisi baat nahi Hoti hai sir “ I responded if that was not the thing then I didn’t have anything to say and I started beating the pain .
After some time I called Ms ——— to call crew leader to which she asked was there an emergency? I replied yes . Even after that she didn’t call the leader till end of the flight . Alighting when I was talking to Mark ——, she said nothing like that had happened . But when I said I had video audio recording of all the events including response time she became silent .
I don’t know where exactly to complaint so posted here .
I can provide videos and names to appropriate authority with my medical papers . I have hidden the names here as the purpose is not to publicly malign anyone but a justice .
Was this information helpful?
No (0)
Yes (0)
May 6, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2019
IndiGo Customer Care's response
Hi,

We're extremely sorry to hear you had such an experience with us. Kindly share your PNR/ booking reference number so we may look into it.

Regards,
Team IndiGo
Complaint comments 

Comments

My seat no. 11B and PNR no is EFUVGJ. I had kept my wallet in the folder where you are keeping magzines and other documents. Its Blue color wallet in which i had my condiential and important document. if you can arrange the same for it could be very helpfull. please contact on this no.[protected].
Thanks in advance

IndiGo Customer Care's response, Apr 2, 2019
Verified Support
Hi Jitendra,

We have replied to you via private message, please check.

Regards,
Team IndiGo

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5609
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information