[Resolved] Indigo Airlines — behaviour of staff and medical problem | |
I started travel by 6E 215 from Mumbai when I felt terrible itching sensation in my throat so I pushed call button but none turned up till 13 minutes . During this time I saw Ms —- from the crew delivering water to many passengers even ignoring my button light .I pushed button again to which she came and I requested water while she went . When again she didn’t bring water I again called her to give me water after four minutes . It was total 17 minutes . After that she suddenly came and took out my small plastic bag from the luggage and asked as to whose bag it was . To my polite affirmation she gave me my bag to keep between my two legs to which I protested and said that I had problem but she didn’t listen to it and said that my only bag was a hindrance in keeping other passangers’ Luggage . Whereas there were some apples in the luggage bag only . I had to keep it between my two legs but it was not as small as it could be accommodated . After some time I called her to once again request her that I had a problem that is way I had boarded early to keep it in luggage box . To which she curtly replied “ Aisi baat nahi Hoti hai sir “ I responded if that was not the thing then I didn’t have anything to say and I started beating the pain . After some time I called Ms ——— to call crew leader to which she asked was there an emergency? I replied yes . Even after that she didn’t call the leader till end of the flight . Alighting when I was talking to Mark ——, she said nothing like that had happened . But when I said I had video audio recording of all the events including response time she became silent . I don’t know where exactly to complaint so posted here . I can provide videos and names to appropriate authority with my medical papers . I have hidden the names here as the purpose is not to publicly malign anyone but a justice . Was this information helpful? | |
May 6, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 01, 2019 IndiGo Customer Care's response Hi, We're extremely sorry to hear you had such an experience with us. Kindly share your PNR/ booking reference number so we may look into it. Regards, Team IndiGo | |
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