Indigo Airlines — Boarding issue

Indigo Airlines — Boarding issue

J jagan2266 from Hyderabad, Telangana May 9, 2023 May 12, 2023 This thread was updated on May 12, 2023

I have booked indigi 6E 409 from hyd to visakhapatnam Intially gate number has given 17 and i have waited there Suddenly some of paasenger has told that gate number has changed to 107 I didnt get any information regarding change of gate number I reached gate no 7 till that tine gate has closed and they didnt allow me to board the flight My flight ticket PNR no :QNJ8UV. I need justification for this. With immidiate effect Padmavathi [protected] Was this information helpful? No (0) Yes (0)
IndiGo customer support has been notified about the posted complaint.
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IndiGo Customer Care

from Delhi, Delhi

May 12, 2023

Verified Support

Dear Ma'am,

We regret the inconvenience. However, please know that the allocation of the boarding gate comes under the purview of the Airport Authority and is subject to last-minute changes. We can also check that you reported late at the gates and that is the only reason our staff could not accept you on the same flight. Your feedback is duly noted. Hope to serve you better in future.

Regards,
Team IndiGo