[Resolved]  Indigo Airlines — booked ticket and reach airport before schedule departure time but indi

Booked the flight i reached the airport scheduled departure time. When i reached to collect my boarding pass but indigo staff told that boarding closed i was surprised i reached the airport one hour before the departure time how come it possible then i spoke with indigo executive. He told me that ur confirm ticket sold to some one so u will get back ur full money when flight reach vishakhapatnam. This is my pnr yjfepd.
Traveling from hyderabad to vishaljapatnam. Schedule departure was 7.20 am.
I need money back its urgent.
Take it priority.
Was this information helpful?
No (0)
Yes (0)
May 15, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2019
IndiGo Customer Care's response
Hi Nalini,

This doesn’t sound right. We have asked our concerned team to review your case on priority. Please bear with us.

Regards,
Team IndiGo
Verified Support
Apr 13, 2019
IndiGo Customer Care's response
Hi Nalini,

We understand missing a flight could be distressful. However, to ensure a hassle-free experience for everyone, we have to follow certain protocols like closing the check- in before 45 mins of flight departure. Sadly, you had reported after counter closure, hence we were unable to allow you onboard. Further, you may claim refund toward no show taxes. Kindly contact the travel agency used for making the booking to initiate the refund.

Regards,
Team IndiGo
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5612
    Pending
    13
    Resolved
    2886
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information