[Resolved] Indigo Airlines — Booking not confirmed after deduction of money.
P
Pepwe
from Kolkata, West Bengal
Sep 17, 2023
I booked a one-way flight from Delhi to Kolkata, for the date 19/9/23 from IndiGo Airlines. They sent me an email with my transaction ID which said that I'll receive a booking confirmation within 20 minutes. I paid through UPI, and the ticket fair has been deducted. I've waited for an hour, but when I open the link I've been sent via mail to check my payment status, it is blank. No updates via mail or phone number as of now. The transaction ID I was provided: JPAY62ade7a39c9710325. Adding necessary screenshots of all e-mails and payment confirmation from my bank.
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Sep 18, 2023
Complaint marked as Resolved
I had called the customer care, and was sent a booking confirmation about letting the helpline staff know about my problem. Even though reaching the customer care representative through the automated calling system proves to be arduous.
IndiGo customer support has been notified about the posted complaint.
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