[Resolved] Indigo Airlines — booking status of tickets

deep.k.n

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500085
Website:	Indigo

I've booked flight ticket for 6e-2895 for which the transaction was successful and i received a text message saying i would be intimated further regarding the booking in 15mins for which i neither got an email nor a message. When i called the customer support for further assistance the lady there was very rude to me stating that the booking got cancelled while the money was being refunded. I wasn't intimated untill i myself called the customer service.

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Aug 3, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

IndiGo Customer Care's response Hi Deep,

We regret the inconvenience caused. We would like to inform you that there can be various reasons for a PNR not generated like slow internet connection, session timeout or change in fare. Further, we have noted your feedback in this regard to avoid recurrence of such incidents.
We thank you for sharing your views and be rest assured that it is our endeavour to assist our passengers in the best possible manner.

Regards,
IndiGo Team