Indigo Airlines — Breakage of lock of checked in luggage

Indigo Airlines — Breakage of lock of checked in luggage

A Amrutha Visalakshi Jul 12, 2022 Jul 12, 2022 This thread was updated on Jul 12, 2022

I traveled with indigo from calicut to Delhi on 10/7/2022, flight no. 6E 5912. I had a checked in luggage- a trolly suitcase which I had locked with a proper lock and key. Upon collecting from Delhi the lock was missing but luckily i didn't lose any items. I believe it is purely out of my luck that nothing was stolen. Actually i noticed this only after reaching home and couldn't complain from airport itself. But it's an extreme shameful act from the side of Indigo airlines that the luggage of passengers are not being taken care of at all. Though it seems only a minor issue I want indigo airline authorities to see into the issue and provide appropriate compensation Was this information helpful? No (0) Yes (0)
IndiGo customer support has been notified about the posted complaint.
1 Comment	Share
Submit Close

Related IndiGo reviews

View all 5612 IndiGo Reviews

Comments

IndiGo Customer Care

from Delhi, Delhi

Jul 12, 2022

Verified Support

Dear Ms Visalakshi,

We regret to note this. We'd like to inform you that it is very important to report such cases at the arrival airport so that our staff could assess the damage and provide the PIR copy for further investigation. Please visit https://bit.ly/3boaqES for details on this. As the incident was not reported so we would not be able to take this further, however, we're highlighting your feedback to the concerned team right away to avoid such instances in future. We request your understanding and hope on serving you better in future.

Regards,
Team IndiGo