[Resolved] Indigo Airlines — broken of bottle second time

LALITverma90

from Kolhapur, Maharashtra

Address:

403801

My self lalit, i m a regular customer of indigo. On 2nd june 18 i traveled from goi to del. But after receiving my laguage i found that my liquor bottle was broken while i packed it very care fully in a good manner and it's happened with me 2nd time while traveling with indigo. First time i didn't launch a complaint but it's happened 2nd time with me so i wrote a written complaint. But till date 24 aug 18 i don't receive any response from indigo. I m attaching my complaint for reference.
I wish a position response from indigo this time
Thanks
Lalit
Booking reference eehrww
Flight 6e322

+1 photos

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Oct 7, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

IndiGo Customer Care's response Hi Lalit,

This shouldn’t have happened. Kindly allow us sometime to look into this.

Regards,
IndiGo Team

Verified Support

Aug 31, 2018

IndiGo Customer Care's response Hi Lalit,

We believe that one of our representatives has contacted you and was able to address your concern. Please be assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
IndiGo Team