Indigo Airlines — Cancellation Charges and not providing alternate solution.

From: VIJAY KUMAR SUNDESHA
B/1404 SKD SURYA KUTIR NEAR,
AEC CROSS ROAD NARANPURA,
AHMEDABAD PIN-380013.
Mail-vijay.[protected]@gmail.com
Mob: [protected]
Date : 01/01/2024

To
Customer Relations IndiGo Airlines
Central Wing, Ground Floor,
Thapar House, 124 Janpath,
New Delhi - 110001 India

Subject: Complaint Regarding Unjust Cancellation Charges for Flight 6E - 2072, PNR: PZBYKQ, From DED to AMD Dated 28/12/2023.
Dear Customer Relations Team,
I hope this letter finds you well. I am writing to express my disappointment and dissatisfaction regarding the recent experience I had with IndiGo Airlines. My booking reference is [IF[protected]], and I am writing this complaint in connection with the cancellation of my flight, 6E - 2072, PNR: PZBYKQ, scheduled date 28/12/2028 and time 18:35 from DED to AMD.
I understand that unforeseen circumstances can lead to flight cancellations, and I acknowledge that safety is of paramount importance. However, my concern arises from the unjust cancellation charges that were levied on me despite the cancellation being initiated by the airline.
On 28/12/2023, I received communication from IndiGo Airlines informing me of the cancellation of my flight 6E - 2072, PNR: PZBYKQ, due to operational reasons. While I appreciate the transparency in communicating such changes promptly, I was taken aback by the subsequent deduction of cancellation charges from my account.
It is my understanding that when a flight is cancelled by the airline, passengers are not liable for cancellation fees. The circumstances surrounding this cancellation were beyond my control, and I believe it is unfair to impose financial burdens on passengers in such situations.
I request a thorough review of my case and a refund of the cancellation charges deducted from my account. I have attached relevant documents, including my booking confirmation, cancellation notice, and proof of payment for your reference.
I also claim that the Airline has not followed the “Passenger Charter rights” and I also claim for additional compensation of Rs 30000/-( Thirty thousand only) addition to refund of my cancellation charges on following ground :-


1- As per the guidelines the airline “You are informed of the flight cancellation less than two weeks before but, up to 24 hours of the scheduled departure time”
The same is not followed as the airline informed me via mail on 28/12/2023 at 2:51 am via mail and on call morning near about 6.00 am.
2- As per passengers right the airline should offer alternative flight which is not provided to the passengers.
There is one flight on same days from DED to DLI which is not provided by the airline even we requested for the same.
My total claim against the airline for PNR:- PZBYKQ
Refund of cancellation Charges: 5996/-
Claim for compensation: Rs 30000/-

Further I want to inform we are total 4 passengers under this mentioned PNR i.e. Vijay Kumar and Divya sundesha with my two children (Aged 3 years and 5Years . We have udergo a lot of discomfort and pain due to my flight cancellation and negligence of the airline for not providing me alternate flight which is available on that day. I have also called many times to Airline for the issue but they have not responded properly. ( Call made from [protected])
I trust that you will address this matter promptly and amicably. I look forward to a swift resolution and appreciate your attention to this concern. If you require any further information, please do not hesitate to contact me at [Your Phone Number] or [Your Email Address].
Thank you for your understanding and cooperation.
Sincerely,
Vijay Kumar