Indigo Airlines — Cancellation cost

Address:	Gurgaon, Haryana, 500050
Website:	book.goindigo.in/?wt_mc=googlesearch.brand&gclid=CIiUvLKes8sCFc4AvAodeawG1Q

Dear Sir,
I had booked a Kochi-Mumbai ticket on Feb 23rd 2016. The booking reference number is RDI4FN. On March 9, 2016, I had to cancel the ticked. The total cost of the cancellation is Rs 4, 350.00, with the Cancel Change Fees itself Rs 3, 590.00. That is all the airline has charged me more than 70% of the cost of the ticket, when the cancellation has been done more than 1 month before the date of travel. The airline will of course cite this as “as per policy”, but nevertheless in my view as customer, this is nothing short of looting. I write with the hope (not much !!) that the airline will reduce this “charge” at least to a reasonable.

Moreover, seeing how airlines function, this is also a hope that the airline industry seems more competition, and stricter oversight, in India, so that the interests of “aam adhmi” customers like me are safe guarded.
Please also record this as my total dissatisfaction with Indigo.

Hope to hear from you soon.
Regards
V R Srinivas
Hyderabad
March 9, 2016