[Resolved] Indigo Airlines — cancellation of indigo ticket

Shailu@298

from Pune, Maharashtra

Address:	Visakhapatnam, Andhra Pradesh, 530011
Website:	[email protected]

Dear sir / madem. I sk singh serving in indian navy and presently in visakhapatnam. I book a flight for 21 feb from vizag to varanasi and returning on 28 feb from varanasi to vizag. Vide pnr dj593x i got a message that returning flight has been rescheduled from 1530 to 1730 hrs and i had to come to vizag any how by 1600 hrs on 28 feb since serving in defence. So my humble request to cancel my both tickets and refund my full amount so that i can manage for going and coming by other suitable convenience. I be inform accordingly regards

Was this information helpful?

No (0)

Yes (0)

Jan 17, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

IndiGo Customer Care's response Hi,

We are sorry for the inconvenience caused by the rescheduling of our flight. We always strive to keep our flights on schedule and cut down on the causes of delay. But, if an IndiGo flight is cancelled or delayed for more than 2 hours or rescheduled for 1 hour earlier, you may either re-book on another Indigo flight or cancel. The re-booking is done at no extra charge and the entire amount is refunded in the case of cancellation. Since the flight is delayed by 1 hr 10 mins, we are unable to process a full refund for the booking in case of cancellation. Further, please visit the link https://bit.ly/1Xaz2Ul clause 13 for more information. We sincerely hope that you will see this situation in the right spirit.

Regards,
Team IndiGo