[Resolved] Indigo Airlines — cancellation of srinagar to lucknow flight 6e576
NiNidhi Grover 0677 on Feb 27, 2019
On cancellation of the flight, ground staff have preference for next day earliest possible flight to local passengers travelling and boarding from srinagar rather than the inflight passengers who boarded from jammu to destination lucknow which is highly unethical on their part as the passengers got stranded in a highly sensitive situation. As per the normes and regulations the should prefer the outside passengers first and then they should consider the localites.
Complaint marked as Resolved Apr 7, 2019
[Feb 27, 2019] IndiGo customer support has been notified about the posted complaint.
Verified SupportIndiGo Customer Care's response, Mar 06, 2019
We truly understand the inconvenience faced by you & would like to assure you that our Customers are our top priority. We do not discriminate between our passengers. Further, we will share your feedback with the concerned airport team.
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