[Resolved]  Indigo Airlines — cancellation of ticket >>> defence personnel

Address:

Ernakulam, Kerala, 682507

Sirs,

I was booked on indigo from cochin to blr with a return some 10 days later on the defence quota. Both routes were confirmed. Due to an error in the month of the return journey, when i tried for a revised date, i received a msg which said : "as the ticket is booked on defence quota, no revision of dates is permissible". The only option left to me was a cancellation of both outward & inward journeys.in effect, it amounted to a loss of over 80% of the amount paid.
To my mind, this is plain dirty, as no where was it indicated that tickets on defence quota are not flexible on dates, with no changes permissible.
So, the end of the story is that i lose some 4, 000- if i cancel both routes, with no seat available on the day i intended returning.
In order to minimize my losses, i've decided to fly outward as confirmed and to cancel my return after reaching blr. This has entailed purchase of a new ticket (On sr citizen's quota).
It should be mandatory for airline booking portals to indicate these cancellation rules/losses at the first page of the booking process.
As a retired armed forces man, i feel as though i've got a dirty deal.
Whether i opt to fly with indigo, in future, is left to be seen.

Some serious corrective action on the booking portal is called for. Do not know if this is a common problem with all airlines that permit defence concession.
Wg cdr d r lawrence, veteran
[protected]@gmail.com