[Resolved]  Indigo Airlines — cancellation refund - 30 days delay not yet received

I had placed a cancellation request on 19th jan-2020 for 2 passengers.
As per the conversation on 19th jan, i had i was supposed to get a refund on my credit card within 5 working days as i had done the booking on indigo website.

Its 22 feb-2020 today and i have not yet received the refund in my card. I had called the customer care multiple number of times.

Every time i call i received a different reason from different agents for the amount not being refunded the latest reasons (Being 4 weeks for the refund to process and a gateway migration that has been happening for over a month!!!

Another 4 weeks means 2 months for a cancellation refund, which is not acceptable.

Will seek you look into the matter at the earliest and process the refund asap.