Indigo Airlines — Cancellation Refund

Website:

www.goindigo.in

Dear Sir/ Madam,

I had been booked for a flight for Dubai bound to depart on the 29th of November (PNR-DBGT5D ) dated 7th Sep 2016. I cancelled the said booking on the 8th of Nov and was advised that the amount (Rs. 5402) would be credited within 7-10 working days. I waited for a month and the money was still not refunded. Customer care(Mr. Ram Prasad) and the back office(emails dated Dec 7, Dec 14, Dec 21) seem clueless and don't hesitate in keeping you on hold and disconnecting your call. It's the 29th of December now and the customer care still refuse to update me on the said issue. The supervisors on the other end refuse to accept the phone call.

This is by far the WORST experience I've had with any airline which include Air India, Jet Airways and Spice Jet (Indian flights on the Dubai- Mumbai Routes). I have proof to back me up.

With no response from all means of communication on the Indigo Website. I await any response from Indigo through this forum.

Sincerely,
Beverley Lobo