[Resolved]  Indigo Airlines — cancellation refund full amount not received

Address:

500025

I had booked my ticket for my son from jaipur to hyderabad on 18/5/2018, return instead of 30/7/18 by mistake we have booked on 30/5/18 through ease my trip on 7april 2018-n7idyb-pnr. Same waa brought to the notice of emt customer support. Emt advised us to talk to indigo and reschedule the return ticket to 30/7/2018, so that cancellation charges can be avoided. After confirming the same with indigo booking staff, they promised to refund full amount and asked us to pay 7621.00 for fresh booking bearing pnr no - kgq2vq from jaipur to hyd on 18/5/18 and hyd to jaipur on 30/7/18.
I was told that total amount will be refunded to emt with in 7-8 working days. But nothing has materialized. Pls help us.