[Resolved] Indigo Airlines — captain not able to land in mumbai | |
I traveled on flt 6e 5097 from goa to mumbai on 10th november 2017. The captain was one mr. Vijay from delhi. While trying to land at the mumbai airport the plane was descending and suddenly the engines revved up tremendously and we started to climb high. This happened twice and was most unnerving. There were no announcements at that time and no one knew what was happening. After about 15 minutes, he apologized that he had overshot the runway - no reasons were given. When i asked one air hostess, she said he had not overshot the runway - obviously she wasn't paying attention to the announcements while such unusual things were happening. The other one said he had! Kindly look into this matter. Also, please make sure that the staff makes announcements periodically while the plane circles in the sky for half an hour. Thanking you. Asha jasani Was this information helpful? | |
Apr 14, 2018 Complaint marked as Resolved Verified Support Feb 23, 2018 IndiGo Customer Care's response Hi Asha, At IndiGo, all our pilots undergo rigorous training and go through periodic proficiency checks. At no point of time was your or your fellow passenger's safety was compromised. Safety is our utmost priority. However, kindly allow us some time to look into this. Regards, IndiGo Team Verified Support Mar 07, 2018 IndiGo Customer Care's response Hi Asha, We understand the inconvenience you must have been through. We believe that this could have been handled in a better manner. Therefore, we have shared a stern feedback with our concerned department in this regards. As we endeavor to serve our customers in the best possible manner to exceed their expectations, regrettably, we could not live up to your expectations this time. Allow us an opportunity to serve you better on your next travel. Regards, IndiGo Team | |
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